Patrons Coordinator

Key information about the role

Patrons’ Box Office and Administration

• Provide excellent membership benefit delivery for Corporate and Individual Patrons,in accordance with their membership level

• Maintain good working knowledge of current and upcoming seasons’ programming and events

• Process Patrons tickets and refunds as required

• Assist with ticket allocation as required

• Assist with Patron events

• Provide administrative support to the Patrons’ Manager

• Assist the Senior Patrons Officer with managing Patron and Sponsor holds

• Assist the Senior Patrons Officer with processing departmental and organisational

ticketing requests and processes

• Process Patrons postal and email correspondence

• Conduct backstage tours as required

Membership

• Help support the Friends’ team during times of high work volume or as holiday cover

• Promote and sell membership at all levels in response to enquiries or in line with

renewal, upgrading or other campaigns

• Maintain good working knowledge of the range of support options and services available to members

• Ensure that all data entry/updating and telephone calls are handled correctly and promptly within the team’s service level requirements

• Work to ensure a high level of service is maintained with members to support the department and RBO’s aims and objectives

• Ensure all customer billing and payment transactions are managed with care and accuracy, working with new technology as directed

• Ensure that all financial adjustments arising from any changes in memberships or poor credit arrangements are dealt with appropriately and recorded accurately

• Manage all financial data and personal data according to department procedures and compliance requirements as directed

• Assist the processes for direct debits for members as required

Management Information

• Maintain excellent working knowledge of the customer database (Tessitura) and run reports from defined selection criteria as needed, working to department standards with all customer data

• Undertake training and maintain up to date skills as needed in order to be able to run either routine or new queries from the database in response to management information needs

• Advise with new developments, including testing, troubleshooting for data and reporting needs, and undertake ad-hoc tasks as required

• Any other tasks that may arise

Continuous Improvement

• Play an active role in the team, contributing to the efficient running of operations

• Keep in touch with best practice and any updates as relevant to the role

• Manage own learning and continuous professional development relevant to the role; undertake any learning as required

• Support a culture of information sharing, collaborative working and team working

• Contribute to a culture of innovation and continuous improvement