Digital Content Assistant

Key information about the role

• Support the Digital Content team in updating and maintaining content across a variety of digital channels and platforms, including Royal Ballet and Opera (RBO) website, RBO Stream, screens inside and outside the building and RBO YouTube channel

• Work on content preparation projects with a range of content-related responsibilities

• Follow procedures to ensure the content we present to our audiences is accurate and current

• Service the schedule of performances with informational content updates as required, working to hours notified in advance which may include evenings, occasional weekends or bank holidays

• Support a culture of continuous development and continuous improvement.

Fast Learning Curve

• Quickly develop proficiency in the software tools, systems and processes used routinely in the RBO Studios teams: Prismic or related Content Management System, ticketing and scheduling databases such as Tessitura or Diese and content scheduling systems such as Scala.

• Become familiar with the work and procedures of the Digital Content team, and the deadlines and lead times for content delivery, updates and amendments

• Become sufficiently familiar with the content, including House styles, names of artists and creatives for designated projects to become operational in the role in a short period of time

Content Preparation and Delivery

• Update and maintain RBO website content, responding to requests and queries and escalating to other team members where required

• Work with the Digital Content Team and Marketing to schedule RBO homepage changes, internal and external screen plans, event launches and ‘featured’ promotions for stage, cinema and stream

• Assist in the coordination of multimedia content, including captioning, tagging and checking assets on YouTube, in our imagery DAMS and in the website CMS